Get in Touch With Us

Got a question about one of our casino reviews, spotted something that needs updating, or just want to tell us what you think? This page covers how to reach the team behind Australian Online Casinos and what you can expect once you do.

How to Reach Our Team

Email is the best way to contact us. We read every message that comes in and aim to reply within a couple of working days. Send your enquiry to [email protected] and, where you can, include a short summary of what your message is about — it helps us route it to the right person and reply faster.

We are not able to place bets, process withdrawals or resolve individual account issues with any operator on your behalf. For anything relating to a live deposit, bonus or withdrawal, the casino's own support team — reachable through your player account — is always the fastest route.

What You Can Get in Touch About

• Questions about our reviews — if anything in a casino write-up, bonus breakdown or payment guide is unclear, ask us directly.
• Corrections — licensing details, bonus terms and RTP figures change often. If something looks out of date, flag it and we will check it.
• Content suggestions — if there's an Australian casino, payment method or topic you would like us to cover in more depth, let us know.
• Partnership or listing enquiries — operators or affiliates wanting to discuss coverage should outline who they are and what they are proposing.
• Responsible gambling concerns — if you or someone you know needs support, mention it in your message and we will point you toward appropriate Australian services such as Gambling Help Online or the National Gambling Helpline.

How We Review and Rank Casinos

A common reason readers write in is to ask how our rankings work. Every operator we list — from VegasNow at the top of our current table through to sites like Golisimo and CrazyTower — is assessed against the same set of criteria: licensing status, the range of pokies and table games on offer, payment options relevant to Australian players, withdrawal speed and limits, mobile compatibility, and the clarity of bonus terms including wagering requirements and expiry dates. Commercial arrangements with operators do not influence where a casino sits in our rankings; a listing pays for placement in the same review queue as any other, not for a better position.

Because all the casinos we cover are based offshore, we also encourage readers to do their own checks — verifying a licence number, reading the current bonus terms in AUD, and confirming which payment methods (including PayID where supported) are actually available before signing up. If you find a discrepancy between what we've published and what an operator currently offers, that's exactly the kind of message we want to receive.

Response Times and What Happens Next

Messages are read and answered by a real person, not an automated system. Our target is a reply within two working days, though this can stretch a little during busier periods. If your enquiry needs input from more than one team member — for example, a correction that touches both a bonus listing and a licensing detail — it may take slightly longer, but you will always hear back.

Before You Reach Out

If your question relates to a specific bonus offer, cashout limit or KYC requirement, it helps to include the casino name and, where relevant, the offer in question — for instance the terms attached to Wincrown's welcome package or Kinbet's free spins bonus. This saves back-and-forth and means we can give you a more useful answer first time.

For readers comparing options outside Australia, we also cover related markets — see our page on trusted non-GamStop casinos in the UK if that's relevant to your situation.

Get in Touch

Whether it's a quick question or detailed feedback on how we assess online casinos, we would genuinely like to hear from you. Email us at [email protected] and a member of the team will get back to you.